Refund and Return Policy
**Refund Policy**
At Global IT Solutions, we strive to provide our customers with the best shopping experience. However, we understand that sometimes things may not go as planned, and you might need to return a product. Our Refund Policy outlines the conditions under which we accept returns and issue refunds.
1. Eligibility for Refunds
– Items must be returned within 5 days of purchase.
– Products must be in their original condition, unused, and in the original packaging.
– Proof of purchase, such as a receipt or order confirmation, is required.
– Certain items, such as software, electronics, and consumables, may not be eligible for refunds once opened or used.
2. Non-Refundable Items
– Gift cards
– Downloadable software products
– Perishable goods
– Items marked as final sale
3. Process for Returns
– Contact our customer service team at support@bharosha.com or call us at [+91 9777 97 1045] to initiate the return process.
– Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
– Please securely package the item, including all original packaging and accessories, and clearly write the RMA number on the outside of the package.
– Ship the item to the following address:
Global IT Solutions
Main Road, in front of Aahar Kendra
District – Nayagarh, Pin – 752069
State – Odisha
4. Refund Processing
– Once we receive your returned item, we will inspect it to ensure it meets our refund criteria.
– If approved, a refund will be processed to your original method of payment within 7-10 business days.
– You will receive a confirmation email once your refund has been issued.
– Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
5. Exchange Policy
– If you received a defective or damaged item, we will gladly exchange it for the same item or a similar product of equal value.
– Please contact our customer service team to arrange an exchange.
6. Shipping Costs
– Customers are responsible for paying shipping costs for returning items.
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
– If you are returning an item over ₹5000, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: support@bharosha.com
Address:-Main Road, in front of Aahar Kendra, District – Nayagarh, Pin – 752069, State – Odisha
Thank you for shopping with Global IT Solutions. We appreciate your business and are here to help with any issues you may have.
———————————————————————————————————
**Note:** This Refund Policy is subject to change without notice. Please review it periodically for any updates.
